Krea
Founding Customer Success Manager
San Francisco +1 · On-site · Manager · Full-time · Posted Aug 19, 2026
- Location
- San Francisco
New York - Visa sponsorship
- Open to sponsoring international visas where possible (e.g., STEM OPT, OPT, H-1B, O-1, E-3).
About the job
Own post-sale customer success for Krea, guiding creative teams from onboarding through adoption, renewal, and account expansion.
What you'll do
- Manage onboarding, implementation, adoption, renewals, and expansion; forecast renewal risk and close deals.
- Help customers integrate Krea into creative workflows, track usage, and communicate product updates.
- Program manage webinars and workshops and share customer feedback with product and marketing teams.
What they ask for
- Experience in Customer Success or Account Management.
- Track record of renewing and growing customer accounts.
- Experience in onboarding and implementation.
- Strong communication and relationship-building skills; proactive ownership and comfort in an early-stage environment.
Nice to have
- Creative background, such as working with designers, artists, or studios.
- Strong understanding of creative workflows.
Tools
Krea
AI focus
Supports customer adoption of Krea’s AI creative tools and workflows.
Model-written summary · the original posting is authoritative