LangChain
Account Manager, Renewals & Expansion (East Coast)
$230K
New York, NY +5 · On-site · Manager · Full-time · Posted Oct 9, 2026
- Location
- New York, NY
Atlanta, GA
Nashville, TN
Boston, MA
Washington DC
Charlotte, NC - Experience
- 5+ years; preferably within B2B SaaS.
About the job
Own post-sale customer relationships for a portfolio of commercial customers, driving product adoption, retention, renewals, and account expansion.
What you'll do
- Manage the customer lifecycle from adoption through contract execution, forecasting renewals and retention.
- Identify churn risks and expansion opportunities, and lead renewal negotiations, contracting, quoting, and procurement.
- Build customer relationships, relay feedback to Product and Engineering, and coordinate with Sales, GTM Engineering, and RevOps.
What they ask for
- 5+ years in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably in B2B SaaS.
- Proven success meeting or exceeding retention and expansion quotas.
- Commercial acumen and negotiation skills, including complex, multi-stakeholder renewal cycles.
- Technical aptitude; proficiency with CRM software (e.g., Salesforce).
Nice to have
- Experience at a high-growth, developer-first, or AI/ML infrastructure company.
- Experience managing renewals with consumption- or usage-based pricing.
Pay
$230k OTE + equity (OTE; base salary and total pay breakdown not stated)
Tools
Salesforce, AI/LLM stack
AI focus
Help customers adopt and expand use of LangChain’s platform for building, evaluating, deploying, and operating AI agents.
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