LangChain
Account Manager, Renewals & Expansion (West Coast)
$230K
San Francisco, CA +3 · On-site · Manager · Full-time · Posted Oct 14, 2026
- Location
- San Francisco, CA
Seattle, WA
San Diego, CA
Los Angeles, CA - Experience
- 5+ years; preferably within B2B SaaS.
About the job
Own post-sale customer relationships for a portfolio of commercial accounts, driving adoption, renewals, retention, and expansion.
What you'll do
- Manage the customer lifecycle from adoption through contract execution and maintain forecasts against renewal and net-retention targets.
- Identify churn risks and expansion opportunities by monitoring customer health, product usage, and customer needs.
- Lead renewal negotiations and coordinate with customers and internal teams on contracts, quoting, procurement, and customer feedback.
What they ask for
- 5+ years in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager; preferably in B2B SaaS.
- Track record of meeting or exceeding retention and expansion quotas.
- Commercial acumen and negotiation skills, including complex, multi-stakeholder renewal cycles.
- Technical aptitude, strong communication skills, and proficiency with CRM software (e.g., Salesforce).
Nice to have
- Experience at a high-growth, developer-first, or AI/ML infrastructure company.
- Experience managing renewals in a consumption or usage-based pricing model.
Pay
$230K OTE + equity (OTE; base/variable split not stated)
Tools
Salesforce, AI/LLM stack
Model-written summary · the original posting is authoritative