LangChain
Senior Technical Support Engineer
$130K–$195K
San Francisco, CA +10 · Remote · Senior · Full-time · Posted Oct 9, 2026
- Location
- San Francisco, CA
Chicago, IL
Austin, TX
Atlanta, GA
Tampa, FL
Seattle, WA
Boston, MA
New York, NY
San Diego, CA
Washington DC
Los Angeles, CA - Experience
- 6+ years in technical support, solutions engineering, or SRE roles.
About the job
Leads technical support for customers using LangChain’s AI platform, troubleshooting production LLM applications and agents and improving support practices.
What you'll do
- Escalate and diagnose customer setup, product, and deployment issues; coordinate resolutions with engineering and other teams.
- Support critical enterprise customers, lead incident post-mortems, and improve triage tooling, runbooks, documentation, and support metrics.
- Mentor support engineers and advocate for customer needs in product and engineering discussions.
What they ask for
- Expert troubleshooting across APIs, SDKs, distributed systems, and cloud-native stacks.
- Programming experience with Python.
- Hands-on knowledge of Kubernetes and Docker.
- Experience supporting enterprise customers and collaborating with engineering on complex escalations.
Nice to have
- TypeScript experience.
- Experience in deeply technical B2B environments such as observability, infrastructure, or data platforms.
Pay
$130,000 - $195,000 USD annual base salary
Tools
Python, TypeScript, Kubernetes, Docker, Datadog, OpenTelemetry
AI focus
Supports production LLM applications and agents, including AI observability and evaluations.
Model-written summary · the original posting is authoritative