Latent Health
Account Manager - Health Systems (New York City)
$160K–$210K
New York City · On-site · Manager · Full-time · Posted Oct 8, 2026
- Experience
- 5+ years in Account Management, Customer Success, or a similar post-sale role.
About the job
Own post-implementation relationships with health system customers, driving adoption, measurable outcomes, renewals, and account growth.
What you'll do
- Build trusted executive and operational relationships and manage post-go-live customer partnerships.
- Drive adoption and communicate customer outcomes, quality, efficiency, patient experience, and ROI; manage renewals and expansion.
- Create account plans and business reviews, mitigate risks, and relay customer insights to internal product and delivery teams.
What they ask for
- 5+ years of experience in Account Management, Customer Success, or a similar post-sale role.
- Experience supporting health systems, hospitals, or enterprise healthcare customers.
- Proven success driving renewals and expansion in complex, regulated environments.
- Strong executive presence and excellent cross-functional communication skills.
Nice to have
- Experience with healthcare IT, AI/ML platforms, or clinical workflow tools.
- Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs.
Pay
$160K – $210K (base salary)
Tools
AI/ML
AI focus
Preferred experience includes AI/ML platforms; the company describes its pharmacy intelligence platform as powered by a clinical agentic engine.
Model-written summary · the original posting is authoritative