LaunchDarkly
Senior Customer Success Manager - West Coast
$146K–$235K
Remote - US West · Remote · Manager · Full-time · Posted Oct 19, 2026
- Experience
- 5+ years in a customer-facing role.
About the job
Manages post-sale customer relationships, guiding onboarding, adoption, retention, renewals, and account expansion for LaunchDarkly customers.
What you'll do
- Plan and manage customer onboarding, adoption, and implementation guidance.
- Identify adoption and churn risks, then coordinate mitigation across account teams.
- Manage renewals and forecasts while identifying opportunities for account expansion.
What they ask for
- 5+ years in a customer-facing role, ideally in account management, customer/partner success, or onboarding/implementation, with a track record of exceeding targets.
- Experience owning renewals and accountability for a retention quota.
- Strong project management skills, including keeping customers and cross-functional teams on timeline.
- Existing technical knowledge and experience working on a technical product.
Nice to have
- Training in Command of the Message, MEDDIC, or another sales methodology.
- Experience in DevOps or working primarily with developers or other technical personas.
Pay
$171,200 - $235,400 USD base salary; $154,100 - $211,860 USD base salary; $145,500 - $200,090 USD base salary
Model-written summary · the original posting is authoritative