LaunchDarkly
Strategic Customer Success Manager
$146K–$235K
Remote - US · Remote · Manager · Full-time · Posted Oct 15, 2026
- Experience
- 5+ years in a customer-facing role.
About the job
Guides strategic customers through LaunchDarkly onboarding, adoption, risk mitigation, renewals, and account expansion.
What you'll do
- Manage customer onboarding, success plans, and ongoing adoption; provide implementation and product guidance.
- Identify and mitigate churn or contraction risks, coordinating with account teams and advocating for customer success.
- Own renewal forecasting and execution, identify expansion opportunities, and build customer champions and executive relationships.
What they ask for
- 5+ years in a customer-facing role, ideally in account management, customer/partner success, or onboarding/implementation, with a track record of exceeding targets.
- Experience owning renewals and being accountable to a retention quota.
- Strong project management skills, including holding customers and cross-functional teams accountable to timelines.
- Existing technical knowledge and experience working on a technical product.
Nice to have
- Training in Command of the Message, MEDDIC, or another sales methodology.
- Experience with technical personas such as developers; DevOps experience preferred.
Pay
$171,200 - $235,400 USD (target pay; base salary status not specified); $154,100 - $211,860 USD (target pay; base salary status not specified); $145,500 - $200,090 USD (target pay; base salary status not specified)
Model-written summary · the original posting is authoritative