Layer
Bookkeeping Support Specialist
US · Remote · Full-time · Posted Jun 6, 2026
- Experience
- 2+ years in a customer-facing role (such as support or onboarding) or a bookkeeping role.
About the job
Onboard small businesses to Layer’s bookkeeping service and provide ongoing support by resolving bookkeeping questions and issues.
What you'll do
- Conduct live video onboarding calls and complete bookkeeping setup, including bank and credit card connections.
- Support customers via chat and email, diagnosing issues and resolving questions.
- Maintain customer notes and status updates, and collaborate with teams on workflow improvements and product feedback.
What they ask for
- Familiarity with small business bookkeeping fundamentals and basic financial concepts.
- Strong live communication, active listening, and written communication skills.
- Attention to detail and ability to manage multiple tasks simultaneously.
Model-written summary · the original posting is authoritative