Layer
Customer Support Specialist
US · Remote · Full-time · Posted Jun 9, 2026
- Experience
- 2+ years in a customer-facing role (such as support or onboarding) or a bookkeeping role.
About the job
Supports small businesses through bookkeeping-service onboarding and ongoing customer assistance, resolving questions and issues across video, chat, and email.
What you'll do
- Conduct live video onboarding calls and complete bookkeeping setup, including bank and credit card connections.
- Answer bookkeeping questions, diagnose issues, and resolve them through chat and email.
- Maintain customer notes and status updates, coordinate handoffs, and share workflow improvements and product feedback.
What they ask for
- Familiarity with small business bookkeeping fundamentals and basic financial concepts.
- Strong live communication, active listening, and written communication skills.
- Attention to detail and ability to manage multiple tasks simultaneously.
- Ownership and growth mindset.
Model-written summary · the original posting is authoritative