Legora
Customer Experience Systems Admin
$124K–$146K
New York City · On-site · Full-time · Posted Aug 20, 2026
- Experience
- Roughly 4+ years of relevant experience in systems administration, support operations, or CS operations; ideally in B2B SaaS.
About the job
Own and improve the tools, integrations, and automations used by Legora’s post-sales organization, while enabling teams to use those systems and AI tools effectively.
What you'll do
- Administer and maintain post-sales systems, including configuration, user management, data integrity, and issue resolution.
- Design and maintain automations and data connectivity across the post-sales tool stack; partner on AI tool configuration, training, and governance.
- Train post-sales teams, document best practices, and coordinate with IT, Data, Product, vendors, and internal teams on systems needs.
What they ask for
- Hands-on systems administration experience with support or customer success tooling, such as Intercom, Zendesk, Clay, Gainsight, or similar.
- Experience leading a tool rollout or migration end to end, including timelines and stakeholder coordination.
- Comfort with hands-on configuration and automation or process design.
Nice to have
- Experience with Legora’s named tools, especially Intercom, Skilljar, Claude, Notion, Clay, Sana, and Granola.
- Salesforce or other CRM experience.
Pay
$124K – $146K USD base salary
Tools
Intercom, Skilljar, Claude, Notion, Clay, Sana, Granola, Salesforce
AI focus
Partner with AI Enablement on configuration, training, and ongoing governance of AI tools embedded in support and services workflows.
Model-written summary · the original posting is authoritative