Legora
Customer Trust Specialist
$151K–$205K
San Francisco · On-site · Full-time · Posted Sep 15, 2026
- Experience
- 3–5+ years; no alternative stated.
About the job
Own customer-facing security, privacy, and AI-governance assurance, helping legal and procurement stakeholders assess Legora’s controls and trust posture.
What you'll do
- Manage security questionnaires, due-diligence requests, RFP responses, customer audits, and security reviews.
- Maintain the trust portal, evidence repository, and approved response library; improve workflows and questionnaire automation.
- Coordinate with Information Security, Privacy, Legal, Product, and Go-to-Market on customer questions, contractual terms, and control improvements.
What they ask for
- 3–5+ years in customer trust, security GRC, security assurance, third-party risk, or a closely related customer-facing security or compliance role.
- Experience owning complex, high-stakes B2B relationships with security, procurement, and legal stakeholders.
- Ability to translate technical security and AI-governance controls into clear customer-ready answers.
- Enjoys working in the office 5 days a week.
Nice to have
- Familiarity with SOC 2, ISO 27001, GDPR, NIST, DPAs, or subprocessor management; exposure to AI governance and assurance.
- Certifications such as CISA, CISM, CISSP, or ISO 27001 Lead Implementer / Lead Auditor; experience with trust and GRC tooling.
Pay
$151.3K – $204.7K USD base salary
Tools
SOC 2, ISO 27001, EU AI Act, ISO/IEC 42001, NIST AI RMF, Vanta, Drata, OneTrust
AI focus
Handle customer questions about AI training-data handling and retention, model-provider subprocessors, data residency, and AI-governance posture; support AI-related security questionnaire responses and AI-assisted drafting automation.
Model-written summary · the original posting is authoritative