Legora
Director, Engagement - East
$208K–$245K
New York City · On-site · Director · Full-time · Posted Jun 7, 2026
- Experience
- 10+ years in management consulting, customer success, account management, or a related field; 5+ years managing client-facing teams, including managers and team leads.
About the job
Leads post-sale engagement for an assigned customer vertical, building teams and change-management programs that drive adoption, retention, and measurable value from Legora.
What you'll do
- Define the vertical’s engagement model, adoption playbooks, operating standards, and change-management roadmaps.
- Build and coach a multi-layered team; lead strategic customer and C-suite relationships and oversee onboarding, adoption, and long-term value realization.
- Coordinate with cross-functional and GTM leaders on customer success, renewals, expansions, and feedback that informs product and market strategy.
What they ask for
- Track record designing and delivering change-management programs in large, complex organizations and building teams to deliver them at scale.
- Experience creating operating standards and transformation roadmaps across a client vertical, with measurable outcomes.
- 10+ years in management consulting, customer success, account management, or a related field; 5+ years managing client-facing teams, including managers and team leads.
- Track record owning adoption, retention, and satisfaction across enterprise clients and senior stakeholders.
Nice to have
- Exposure to high-growth B2B SaaS or Legal Tech.
- Experience in legal, compliance, or other regulated and complex industries; alternatively, ability to learn a complex domain exceptionally fast.
Pay
$208K – $245K USD base salary; equity and commission offered, amounts not stated.
AI focus
Leads customer adoption and value realization for an AI-native legal workspace, adapting engagement programs as AI capabilities and use cases evolve.
Model-written summary · the original posting is authoritative