Legora
Director, Engagement - West
$208K–$245K
San Francisco · On-site · Director · Full-time · Posted Jul 8, 2026
- Experience
- 10+ years in management consulting, customer success, account management, or a related field; 5+ years managing client-facing teams, including other managers and team leads.
About the job
Leads post-sale engagement for a customer vertical, building teams and change-management programs that drive adoption, retention, measurable value, and expansion.
What you'll do
- Define the vertical’s engagement model, adoption playbooks, and transformation standards.
- Build and coach a multi-layered team, operating rhythms, and scalable customer-success practices.
- Advise strategic customers and partner across teams on outcomes, renewals, expansions, and product feedback.
What they ask for
- Background in consulting or transformation, with a track record designing and delivering change programs in large, complex organizations and building teams to deliver them.
- Experience creating standards and operating rhythms to scale client transformation roadmaps and adoption plans across a vertical.
- 10+ years in management consulting, customer success, account management, or a related field, including 5+ years managing client-facing teams and other managers or team leads.
- Track record owning adoption, retention, and satisfaction across enterprise clients and senior stakeholders.
Nice to have
- Exposure to high-growth B2B SaaS or Legal Tech.
- Experience in legal, compliance, or other regulated and complex industries.
Pay
$208K – $245K USD base salary; offers equity; offers commission (amounts not stated)
AI focus
Supports customer adoption of Legora’s AI capabilities and use cases, helping legal teams integrate AI into their workflows.
Model-written summary · the original posting is authoritative