Legora
Engagement Manager - Scaled Accounts
$114K–$169K
San Francisco · On-site · Manager · Full-time · Posted Sep 21, 2026
- Experience
- 3+ years for Manager or 6+ years for Senior Manager; leveling depends on experience and fit for the segment.
About the job
Owns and scales post-sale customer adoption, value realization, renewals, and expansion for a large portfolio of North American law firms and corporate legal teams.
What you'll do
- Design and execute tech-enabled onboarding, adoption, training, and change-management programs for scaled customers.
- Monitor portfolio health and drive adoption, retention, renewals, and expansion using data, automation, and repeatable operating cadences.
- Coordinate strategic account engagement and work cross-functionally to address customer needs and inform product direction.
What they ask for
- Background in scaled customer success, renewal management, or customer education, with a record of programs serving large customer bases.
- Experience building repeatable adoption playbooks and educational programs and delivering them at scale through digital channels.
- 3+ years for Manager or 6+ years for Senior Manager in scaled or digital customer success, customer operations, account management, or a related field.
- Track record driving adoption, retention, and expansion; ownership of GRR and NRR for a portfolio, including running renewals and expansion.
Nice to have
- Exposure to high-growth B2B AI verticals or Legal Tech.
Pay
$114K – $169K (base salary)
Tools
CS platforms, CRM platforms, AI agents, LMS, data visualization platforms
AI focus
The role drives adoption and measurable value from Legora’s AI workspace and uses AI agents as potential customer-success tooling.
Model-written summary · the original posting is authoritative