Legora
Engagement Manager - Scaled Accounts
$114K–$169K
New York City · On-site · Manager · Full-time · Posted Sep 21, 2026
- Experience
- 3+ years for Manager; 6+ years for Senior Manager, in scaled or digital customer success, customer operations, account management, or a related field.
About the job
Own and improve the post-sale adoption, customer health, renewals, and expansion motion for a large North American portfolio of law firms and corporate legal teams.
What you'll do
- Design and execute scaled, technology-led onboarding, adoption, enablement, and change-management programs.
- Monitor portfolio health and drive retention, renewals, and expansion using adoption signals, forecasting, and data.
- Coordinate with Product, Engineering, Product Marketing, Legal Engineering, and Support to improve client outcomes and relay customer feedback.
What they ask for
- Background in scaled customer success, renewal management, or customer education, with a track record of programs serving large customer bases.
- Experience building repeatable adoption playbooks and educational programs delivered at scale through digital channels.
- Track record driving adoption, retention, and expansion across a high-volume client portfolio; ownership of GRR and NRR, including renewals and expansion.
- Technical and data fluency, including configuring and deploying customer-success and CRM platforms, AI agents, LMS, and data visualization platforms.
Nice to have
- Exposure to high-growth B2B AI verticals or Legal Tech.
Pay
$114K – $169K USD base salary
Tools
CS platforms, CRM platforms, AI agents, LMS, data visualization platforms
AI focus
Drive customer adoption and value from Legora’s AI workspace; use AI agents as tooling to deliver customer outcomes.
Model-written summary · the original posting is authoritative