Legora
Platform Advisor - Denver
$83K–$112K
Denver · On-site · Full-time · Posted Jul 13, 2026
About the job
Own and resolve high-impact issues for enterprise and strategic legal clients, provide clear technical guidance, and improve support practices across a global team.
What you'll do
- Manage enterprise issues end-to-end, maintaining continuity through accurate global handoffs and escalations.
- Build platform expertise to diagnose complex issues and guide legal teams through workflows.
- Identify recurring problems and partner with Product, Engineering, and Legal Engineering on improvements and reusable support materials.
What they ask for
- Experience owning complex, high-stakes B2B relationships and delivering strong outcomes for demanding professional clients.
- Ability to communicate technical concepts clearly and write concise, factual updates under pressure.
- Fluency with support tooling such as Intercom, Zendesk, or similar platforms.
- Technical curiosity and ability to learn new software quickly.
Nice to have
- Background in SaaS, AI, or legal tech.
Pay
$83.3K – $112K USD base salary
Tools
Intercom, Zendesk, Assistant, Tabular Review, Workflows, Editor, Word Add-in
AI focus
Supports legal teams adopting Legora’s AI workspace and its platform features; no AI development is described.
Model-written summary · the original posting is authoritative