Legora
Technical Platform Advisor
$144K–$218K
Denver · On-site · Full-time · Posted Sep 15, 2026
About the job
Own technical health, escalations, incident response, and adoption for Legora’s largest strategic accounts, while defining the operating standards for the advisory function.
What you'll do
- Manage strategic-account technical health, escalations, adoption signals, technical reviews, and enablement.
- Lead Sev1 and Sev2 incident coordination, customer communications, resolution paths, and post-incident reviews.
- Define escalation and account-health frameworks; maintain account technical blueprints and coordinate cross-team resolution.
What they ask for
- Experience owning strategic, high-value B2B accounts and maintaining client confidence during problems.
- Experience leading incident response or major escalations from start to finish.
- Ability to communicate clearly with executives and engineers, stating confirmed facts, trade-offs, and owners without speculation.
- Ability to build frameworks and raise standards across a team.
Nice to have
- Background in legal AI, legal tech, or a regulated professional-services domain.
Pay
$144K – $218K USD base salary
Tools
Aetna, Kaiser Permanente, HSA, Healthcare FSA, MetLife, Vision Care, Maven Clinic, One Medical
AI focus
Supports adoption and use of Legora’s AI workspace by legal professionals; the role drives customer enablement and technical health rather than developing AI.
Model-written summary · the original posting is authoritative