Lenovo
Customer Quality Program Manager
Morrisville, North Carolina · Manager · Full-time · Posted Oct 9, 2026
- Experience
- 5+ years of project/program management, engineering, and/or quality experience.
- Education
- Bachelor’s degree in Engineering, Business, Quality, or a related field; Basic Requirements also state a Bachelor’s degree.
About the job
Leads customer quality programs that use customer insights to improve Lenovo’s products, services, processes, and customer experience.
What you'll do
- Lead customer quality programs and strategic improvement initiatives from concept through implementation.
- Work with customers and cross-functional teams to identify quality challenges, coordinate corrective actions, and gather feedback.
- Develop executive updates and support quality transformation through analytics, AI enablement, automation, and process improvement.
What they ask for
- Bachelor’s degree.
- 5+ years of project/program management, engineering, and/or quality experience.
- Strong project and stakeholder management, communication, presentation, analytical, and problem-solving skills.
- Ability to lead cross-functional initiatives and influence without direct authority.
Nice to have
- PMP certification.
- Experience in customer-facing quality programs or escalation management; data analytics, Power BI, AI, or digital transformation; or a global organization.
Tools
Power BI, AI
AI focus
Supports quality transformation initiatives, including AI enablement.
Model-written summary · the original posting is authoritative