Lenovo
Director, Service Solution & AI Integration
Morrisville, North Carolina · Director · Full-time · Posted Oct 21, 2026
- Experience
- 8+ years.
- Education
- Bachelor’s degree in computer science, Engineering, Information Technology, Business Technology, or equivalent experience.
About the job
Leads the design and integration of scalable service solutions, including ServiceNow and AI-enabled offerings, to meet customer needs and create market opportunities.
What you'll do
- Develop end-to-end solution architectures and service models, from customer discovery through delivery handoff.
- Create integrated ServiceNow, AI, automation, cloud, data, infrastructure, and enterprise application solutions; turn recurring customer needs into reusable offerings.
- Lead customer and cross-functional engagements, support pre-sales, and mentor solution architects and technical specialists.
What they ask for
- Bachelor’s degree in computer science, Engineering, Information Technology, Business Technology, or equivalent experience.
- 8+ years of experience in enterprise solution architecture, systems integration, technology consulting, or service solution development.
- Demonstrated success designing complex customer solutions and translating business requirements into technical architectures.
- Strong knowledge of enterprise service management and ServiceNow or comparable workflow platforms.
Nice to have
- Advanced degree in a related discipline.
- ServiceNow platform expertise, AI and automation experience, or relevant ServiceNow, architecture, cloud, AI, or IT service management certifications.
Tools
ServiceNow, ITSM, ITAM, HAM, SAM, CMDB, generative AI, agentic AI
AI focus
Leads development of AI-enabled solutions using ServiceNow AI, generative AI, agentic AI, analytics, and automation platforms.
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