Lenovo
Global Support Manager -AI Data Center Services
$140K–$214K
Morrisville, North Carolina · Manager · Full-time · Posted Oct 13, 2026
- Experience
- 10+ years in the relevant services fields, including five years leading multi-region operations.
- Education
- Degree or equivalent experience in electrical, mechanical, data-centre or related engineering.
About the job
Leads and scales global power and cooling support services for mission-critical AI and HPC data centers, owning service delivery, staffing, technical escalations, and portfolio financial performance.
What you'll do
- Own global support operations, including SLAs, incidents, escalations, readiness, and service processes.
- Lead workforce planning and build a geographically distributed technical support team.
- Own the support portfolio P&L, service commercial governance, and technical support and safety governance.
What they ask for
- 10+ years in mission-critical data-center, power, cooling, or technical support services, including five years leading multi-region operations.
- Demonstrable services P&L ownership covering revenue, margin, budgeting, forecasting, investment, and cost control.
Nice to have
- Experience leading 24×7 support, global resource scheduling, and major incidents across complex customer environments.
- Working knowledge of electrical, mechanical, and liquid-cooling infrastructure, including CDUs and water or coolant chemistry.
Pay
139,800–214,360 USD annual base salary
Tools
CDU systems, UPS, switchgear, generators, rack power
AI focus
Leads support services for AI and HPC data-center environments; the role does not specify developing or deploying AI.
Model-written summary · the original posting is authoritative