Lenovo
Services Program Manager
Morrisville, North Carolina · Manager · Full-time · Posted Oct 1, 2026
- Experience
- 8+ years in program management, service delivery, operations, customer experience, vendor management, or a related discipline.
- Education
- Bachelor’s degree in Business, Computer Science, Engineering, Information Technology, or a related field, or equivalent experience.
About the job
Leads global ISG service-delivery programs to improve customer experience, operational performance, vendor relationships, and execution of strategic initiatives.
What you'll do
- Drive customer-experience improvement initiatives and use performance indicators to guide service-delivery improvements.
- Coordinate executive business reviews, stakeholder communications, and follow-through across teams.
- Lead cross-functional strategic projects and support vendor performance and service-delivery readiness.
What they ask for
- Bachelor’s degree in Business, Computer Science, Engineering, Information Technology, or a related field, or equivalent experience.
- 8+ years of experience in program management, service delivery, operations, customer experience, vendor management, or a related discipline.
Nice to have
- Experience in enterprise technology, infrastructure, cloud, or managed services; CX or service-improvement programs; vendor governance; or executive reviews.
- Familiarity with SharePoint, Microsoft 365 collaboration platforms, project management methodologies; PMP, ITIL, Lean Six Sigma, or similar certifications are a plus.
Tools
SharePoint, Microsoft 365
Model-written summary · the original posting is authoritative