Lenovo
Sr. Manager, Cloud Services Provider
Morrisville, North Carolina · Manager · Full-time · Posted Oct 12, 2026
- Experience
- 7-10 years of relevant professional experience in program management, operations, customer support, or a related discipline.
- Education
- Bachelor's degree in Business, Information Technology, Engineering, or a related field.
About the job
Leads worldwide service readiness and customer support operations for Lenovo’s largest Tier 1 and Tier 2 cloud services provider customers.
What you'll do
- Lead a global team to deliver customer-specific warranty requirements and manage escalations involving support, delivery, and parts backlogs.
- Advise on lifecycle services, develop service cost estimates, and drive cost savings and operational efficiency against targets and KPIs.
- Represent services in weekly worldwide meetings on customer and product offerings, including new Tier 1 and Tier 2 customers.
What they ask for
- Bachelor's degree in Business, Information Technology, Engineering, or a related field.
- 7-10 years of relevant professional experience in program management, operations, customer support, or a related discipline.
- Ability to collaborate across cross-functional teams and work in a complex, matrixed organization.
Nice to have
- Excellent verbal and written communication skills, including influencing stakeholders at multiple levels.
- Strong analytical and problem-solving capabilities, including resolving complex customer issues and managing critical escalations.
Model-written summary · the original posting is authoritative