Lenovo
Sr. Manager, Digital Workplace Solutions Delivery
Morrisville, North Carolina · Manager · Full-time · Posted Sep 14, 2026
- Experience
- 10+ years in IT service delivery, service management, or managed services; 5+ years in people leadership managing service management resources.
- Education
- Bachelor’s degree in Business, Information Technology, or related field.
About the job
Leads Lenovo’s North American Service Management Office for Digital Workplace Solutions, overseeing customer programs, service governance, operational performance, financial outcomes, and service innovation.
What you'll do
- Lead customer programs and act as an executive escalation point for service delivery, contractual, financial, and satisfaction issues.
- Govern service delivery standards, KPIs, risks, continuous improvement, and financial and operational performance across accounts.
- Lead SMO teams and advance AI-enabled and automation-driven service management in partnership with IT.
What they ask for
- Bachelor’s degree in Business, Information Technology, or related field.
- 10+ years of experience in IT service delivery, service management, or managed services environments.
- 5+ years in people leadership roles managing service management resources.
Nice to have
- Experience leading large-scale customer-facing Digital Workplace or End-User Computing programs, managing P&L and cost controls, or operating in matrixed global organizations.
- ITIL certification or strong working knowledge of ITIL frameworks; executive customer relationship and escalation experience.
Tools
ITIL, AI, automation
AI focus
Adopts AI-enabled and automation-driven service management; partners with IT to pilot and scale use cases, embed them in governance and performance metrics, and ensure alignment with security, compliance, ethical standards, and enterprise architecture.
Model-written summary · the original posting is authoritative