Levelpath
Customer Engagement Specialist (Chicago)
$85K–$126K
Chicago · On-site · Full-time · Posted Sep 15, 2026
- Experience
- 4+ years in a direct customer-facing/customer management role.
- Education
- BA or BS.
About the job
Provides customer support and guidance, helps users adopt Levelpath, and advocates for product improvements by partnering with Product and Engineering.
What you'll do
- Respond to support tickets and resolve users’ product questions and issues.
- Create product documentation, best-practice guides, and playbooks to support customer success.
- Identify customer friction and report product improvement opportunities to Product and Engineering.
What they ask for
- 4+ years of experience in a direct customer-facing/customer management role.
- B2B SaaS experience in a fast-paced environment.
- BA or BS.
- Strong problem-solving, communication, organizational, and collaboration skills.
Pay
$85,000 - $126,000 USD total pay; $85K – $126K USD total pay
Tools
Zendesk, Salesforce
Model-written summary · the original posting is authoritative