Levelpath
Customer Engagement Specialist (New York City)
$90K–$132K
New York City · On-site · Full-time · Posted Apr 6, 2026
- Experience
- 4+ years in a direct customer-facing/customer management role
- Education
- BA or BS
About the job
Supports Levelpath customers by resolving product issues, improving customer experience, and advocating for product and process improvements.
What you'll do
- Respond to support tickets and user questions, troubleshoot issues, and provide product guidance.
- Create documentation, best-practice guides, and playbooks to support customer success and product adoption.
- Work with Product, Engineering, and executives to report bugs and improve customer-facing processes, assets, and systems.
What they ask for
- 4+ years of experience in a direct customer-facing/customer management role
- B2B SaaS experience in a fast-paced environment
- BA or BS
- Strong written and verbal communication skills
Nice to have
Pay
$90,000 - $132,000 USD total pay (OTE); $90K – $132K USD (compensation type not specified)
Tools
Zendesk, Salesforce
Model-written summary · the original posting is authoritative