Levelpath
Customer Engagement Specialist (San Francisco)
$90K–$132K
San Francisco · On-site · Full-time · Posted Apr 1, 2024
- Experience
- 4+ years in a direct customer-facing/customer management role.
- Education
- BA or BS
About the job
Supports Levelpath customers by resolving product issues, improving customer experience, and helping build scalable support processes and resources.
What you'll do
- Answer support tickets, guide users, and resolve customer questions and product issues.
- Create documentation, best-practice guides, and playbooks; report product bugs and customer friction to Product and Engineering.
- Advise customers on product adoption and health, and help build and optimize support processes, assets, and systems.
What they ask for
- 4+ years of experience in a direct customer-facing/customer management role.
- B2B SaaS experience in a fast-paced environment.
- BA or BS.
- Strong problem-solving, communication, organization, and collaboration skills.
Pay
$90,000 - $132,000 (USD, annual OTE); $90K – $132K (USD, compensation; type not specified)
Tools
Zendesk, Salesforce
Model-written summary · the original posting is authoritative