LG Electronics
HVAC Tier II Technical Support Specialist
$65K–$75K
Farmers Branch, TX · Full-time · Posted Sep 15, 2026
- Experience
- Minimum 2 years of experience in technical support or HVAC service.
- Education
- Associate’s or Bachelor’s degree in HVAC, Engineering, Electronics, or equivalent experience.
About the job
Provides second-level technical support for LG HVAC products, resolving escalated customer issues and coordinating with internal teams and field service to improve customer outcomes.
What you'll do
- Troubleshoot escalated HVAC issues; provide support by phone, email, and internal systems, including parts assistance.
- Work with engineering, Customer Care, field service, and Tier 1 agents; document solutions, mentor agents, and flag recurring issues for improvement.
- Log interactions in the CMS, maintain KPIs, stay current on product information, and participate in training and certification.
What they ask for
- Associate’s or Bachelor’s degree in HVAC, Engineering, Electronics, or equivalent experience.
- Minimum 2 years of experience in technical support or HVAC service.
- Strong understanding of HVAC systems, diagnostics, and repair procedures.
- Experience with CRM or ticketing systems (e.g., Salesforce, ServiceNow).
Nice to have
- EPA Certification and/or NATE Certification.
Pay
$65,000 — $75,000 USD (base salary)
Tools
Salesforce, ServiceNow, CMS
Model-written summary · the original posting is authoritative