Lightcast
Director of Customer Technical Support - 1021
Moscow, ID · On-site · Director · Full-time · Posted Apr 7, 2026
- Experience
- 8+ years in technical support or customer engineering.
About the job
Leads Lightcast’s global technical support organization, developing teams and scalable operations while improving customer experience and informing product and engineering decisions.
What you'll do
- Coach and develop global teams, oversee India operations and Moscow-based part-time staffing, and provide 24/6 support coverage.
- Set support strategy, performance standards, KPIs, training, and scalable processes; use data to guide team and resource planning.
- Partner with product management and engineering on escalations, product issues, client feedback, and AI-driven self-service support.
What they ask for
- 8+ years in technical support or customer engineering, with a track record of leading high-performing teams.
- Based in Moscow, Idaho, with ability to work onsite daily.
- Experience managing international teams, including India-based operations.
- Experience managing part-time teams and complex scheduling.
AI focus
Lead adoption of AI-driven, self-service support solutions.
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