Lightfield
Founding Customer Success Manager
$160K–$180K
HQ: San Francisco · On-site · Manager · Full-time · Posted Jul 31, 2026
- Experience
- 4+ years in customer success, account management, or solutions consulting at a technical B2B product.
About the job
Own customer onboarding, adoption, retention, and expansion by migrating customers to Lightfield, building workflows and automations, and helping them grow their use of the platform.
What you'll do
- Migrate customers onto Lightfield and build workflows and automations for their business.
- Drive team-wide adoption and identify opportunities to increase customer value and account growth.
- Own retention, net revenue retention, and expansion across assigned accounts.
What they ask for
- 4+ years in customer success, account management, or solutions consulting at a technical B2B product, carrying a book of business and a number.
- Experience owning accounts from onboarding through expansion, with demonstrable growth results.
- Hands-on experience building automations, workflows, and integrations in products you manage.
- Experience turning around stalled or underused accounts.
Nice to have
- Experience with consumption or usage-based pricing.
Pay
$160K – $180K USD base salary
AI focus
Guide Lightfield’s AI agents as they execute customer workflows and automations; help customers configure the product and apply it to their business.
Model-written summary · the original posting is authoritative