Lighthouse
Senior Technical Account Manager
Dallas-Fort Worth Metroplex +1 · Manager · Full-time · Posted Jun 19, 2025
- Location
- Dallas-Fort Worth Metroplex
Denver, Colorado, United States - Experience
- 6+ years in Technical Account Management, Customer Success, Solutions Engineering, SaaS, or a similar customer-facing technical role.
- Visa sponsorship
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About the job
Advises complex, high-value Lighthouse customers on products and integrations while driving adoption, retention, renewals, and account growth in partnership with Account Executives.
What you'll do
- Own technical relationships across managed accounts; support account strategy, renewals, and expansion with Account Executives.
- Build adoption plans, lead customer reviews, and connect product capabilities to measurable business outcomes.
- Promote AI adoption, coordinate technical resolutions across teams, and improve account-management practices.
What they ask for
- Strong understanding of SaaS products, integrations, APIs, data flows, and technical troubleshooting.
- Experience managing complex customer portfolios and partnering with Account Executives on retention and growth.
- Strong commercial awareness, communication, and presentation skills, including with senior customer stakeholders.
- AI-first mindset with demonstrated daily use of AI tools or products.
Nice to have
- Hospitality technology, revenue management, hotel systems, or comparable domain experience.
- SQL/API knowledge.
Tools
Claude, Gemini, Salesforce, Gainsight, Jira, SQL, API, Connect AI
AI focus
Drive customer adoption of Ernest/Revenue Agent and other AI capabilities; use Claude, Gemini, and Lighthouse AI tools daily for account work; apply AI to customer use cases, validate AI-generated insights, and identify automation opportunities.
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