Lightning AI
Customer Success Specialist
$160K–$180K
New York, New York, United States · Full-time · Posted Oct 6, 2026
- Experience
- 5-7 years; listed fields include customer success, account management, technical account management, or post-sales leadership.
About the job
Leads customer success for Lightning AI customers, driving product adoption, retention, renewals, and expansion while building scalable customer success processes.
What you'll do
- Own customer health, adoption, gross retention, expansion influence, renewal readiness, and executive relationships across an assigned segment.
- Build scalable customer success processes, including onboarding, success planning, health scoring, renewal forecasting, escalations, and expansion handoffs.
- Partner with Sales, Product, Engineering, and Support to improve customer outcomes, inform the roadmap, and develop repeatable playbooks.
What they ask for
- 5-7 years in customer success, account management, technical account management, or post-sales leadership.
- Experience leading customer success motions for technical, enterprise, or consumption-based products.
- Strong understanding of retention, expansion, adoption, health scoring, renewal forecasting, and executive stakeholder management.
- Experience working cross-functionally with Sales, Product, Engineering, Support, Marketing, and Revenue Operations.
Nice to have
- Experience in AI, cloud infrastructure, developer platforms, MLOps, data infrastructure, or enterprise SaaS.
- Experience with usage-based revenue, cloud consumption, complex technical onboarding, or building a CS function through a high-growth stage.
Pay
$160,000 — $180,000 USD annual base salary
Model-written summary · the original posting is authoritative