Lilt
Customer Support Engineer
$64K–$90K
Seattle, WA +4 · Remote · Full-time · Posted Oct 15, 2026
- Location
- Seattle, WA
Denver, CO
Salt Lake City, UT
Portland, OR
San Diego, CA - Experience
- 1–3 years in customer support, technical support, localization support, or similar customer-facing roles.
- Education
- Bachelor’s degree or equivalent experience preferred.
About the job
Provides first-line technical support to linguists and platform customers, troubleshoots customer issues, and triages bugs and product feedback.
What you'll do
- Answer platform questions, investigate and reproduce reported errors, and escalate documented bugs to Engineering.
- Join customer calls, explain technical issues, and follow through to resolution.
- Manage support requests to meet SLAs and relay recurring customer pain points and feature requests.
What they ask for
- Expertise in SQL and database management, Google Cloud Platform (GCP), REST APIs, and authentication and single sign-on (SSO) troubleshooting.
- Comfort with technical products and ability to learn new tools quickly.
- Strong written and verbal communication skills.
- Analytical approach to investigating problems and knowing when to escalate.
Nice to have
- Browser network and debugging tools; Datadog; GitHub; Yarn for package management.
- Bachelor’s degree or equivalent experience; Computer Science, Linguistics, or a related field is a plus.
Pay
$64,400 – $90,156 (base salary)
Tools
SQL, Google Cloud Platform (GCP), REST APIs, Authentication, SSO, Datadog, GitHub, Yarn
Model-written summary · the original posting is authoritative