Listen Labs
Customer Strategy Lead
$140K–$170K
New York, NY · On-site · Full-time · Posted Jul 8, 2026
- Experience
- 4–8 years of professional experience.
About the job
Own the post-sale customer journey for an AI-powered research platform, supporting adoption, retention, and account growth.
What you'll do
- Manage onboarding, adoption, retention, and growth; serve as the day-to-day contact for key accounts.
- Partner with sales on expansion and renewal opportunities and provide proactive customer guidance.
- Gather customer feedback for product and engineering, and develop customer success playbooks.
What they ask for
- Strong relationship-building, communication, and organizational skills.
- Comfort working independently in ambiguous, fast-paced environments.
- Ability to work in the office 5 days per week.
Nice to have
- Customer-facing experience.
- Experience with research, insights, or AI products.
Pay
$140K – $170K (base salary; the posting does not specify the currency code); bonus amount not stated; equity offered.
AI focus
Support customer adoption and success with an AI-powered research platform; no AI development work is specified.
Model-written summary · the original posting is authoritative