Listen Labs
Customer Strategy Lead
San Francisco, CA · On-site · Full-time · Posted Aug 28, 2026
- Experience
- 4–8 years of professional experience.
About the job
Own post-sale customer relationships and help companies adopt Listen Labs’ AI research platform, realize value, and expand their use of it.
What you'll do
- Manage onboarding, adoption, retention, and growth; serve as the primary day-to-day contact for key accounts.
- Partner with sales on expansion and renewal opportunities, and proactively guide customers to maximize value.
- Gather customer feedback, collaborate with product and engineering on the roadmap, and develop customer success playbooks.
What they ask for
- Strong relationship-building, communication, and organizational skills.
- Comfort working independently amid ambiguity and in a fast-paced environment.
- Ability to work in the office 5 days/week.
Nice to have
- Customer-facing experience.
- Experience with research, insights, or AI products.
AI focus
Support customer adoption and value realization for an AI-powered research platform.
Model-written summary · the original posting is authoritative