Listen Labs
Founding Customer Strategy Lead, Austin
Austin, TX · Full-time · Posted Aug 26, 2026
- Experience
- 4-8 years of professional experience.
About the job
Own post-sale customer success for Listen Labs’ AI research platform, guiding enterprise customers through onboarding, adoption, retention, and growth.
What you'll do
- Manage the customer journey and serve as the primary day-to-day contact for key accounts.
- Partner with sales on renewals and expansion, and proactively help customers realize value.
- Gather customer feedback for product and engineering teams and build customer success playbooks.
What they ask for
- 4-8 years of professional experience.
- Strong relationship-building, communication, and organizational skills.
- Comfort working independently amid ambiguity and in a fast-paced environment.
- Ability to work in office 5 days/week.
Nice to have
- Customer-facing experience.
- Experience with research, insights, or AI products.
AI focus
Support customer adoption and success with an AI-powered research platform; experience with AI products is a plus.
Model-written summary · the original posting is authoritative