Listen Labs
Head of Customer Marketing
San Francisco, New York · On-site · Director · Full-time · Posted Jul 10, 2026
- Experience
- 5+ years; experience may be in customer marketing, community, advocacy, lifecycle, field/customer programs, or related roles.
About the job
Build and lead Listen Labs’ customer community, advocacy, events, and reference programs to strengthen customer engagement and support enterprise sales.
What you'll do
- Grow the customer community through valuable events, networking, peer learning, and programming.
- Build customer relationships and help advocates share credible stories and experiences.
- Partner with Sales, Customer Success, and Marketing to create and measure advocacy and reference programs.
What they ask for
- At least 5 years in B2B SaaS customer marketing, community, advocacy, lifecycle, field/customer programs, or a related role.
- Enterprise customer exposure.
- Experience in B2B SaaS and understanding of how customer advocacy supports trust, pipeline, sales cycles, and expansion.
- Ability to operate as a scrappy, organized senior individual contributor in an early-stage environment.
Nice to have
- Experience building or managing customer communities, advocacy or reference programs, customer advisory boards, or customer events.
- Experience engaging senior stakeholders at enterprise customers.
AI focus
The role markets an AI customer-understanding platform; no AI development work is specified.
Model-written summary · the original posting is authoritative