Lithic
Support Engineer
$100K–$140K
Remote +1 · Remote · Full-time · Posted Aug 5, 2026
- Location
- Remote
New York, New York, United States - Experience
- 3+ years in a technical, execution-heavy role; examples include Support Engineer, Solutions Engineer, Implementation Engineer, TAM, or similar.
- Visa sponsorship
- Candidates must be located in the United States, Canada (Ontario or British Columbia), Netherlands, Poland, or Czech Republic. No visa sponsorship or assistance.
About the job
Own customer support issues for Lithic’s card-issuing and payments APIs, independently investigating production behavior and coordinating fixes and customer communications.
What you'll do
- Own support tickets from first response through confirmed resolution; triage, prioritize, meet SLAs, and communicate with customers.
- Debug production issues across APIs, authorizations, webhooks, transactions, and other platform features using internal tools and data.
- Identify recurring problems, drive upstream fixes with Product and Engineering, and contribute to internal documentation and tooling.
What they ask for
- 3+ years in a technical, execution-heavy role such as Support Engineer, Solutions Engineer, Implementation Engineer, or TAM.
- Comfort debugging REST API calls, webhooks, configuration-driven systems, OpenAPI specs, JSON payloads, and HTTP calls.
- Ability to independently write SQL queries against a data warehouse.
- Strong written communication, ownership, independent problem-solving, and comfort using AI tools in daily work.
Nice to have
- Experience in fintech, payments, or developer-platform B2B SaaS.
- Experience with ticketing systems such as Zendesk or Jira.
Pay
$100,000 - $140,000 USD base salary
Tools
Snowflake, dbt, Grafana/Loki, Metabase, Retool, Claude Code, Cursor, Zendesk
AI focus
Use AI-assisted workflows, including LLMs, coding assistants, Claude Code, Cursor, and internal agents, to investigate and resolve support issues.
Model-written summary · the original posting is authoritative