Loop (loop.com)
Client Operations Associate I
$60K–$70K
Chicago, IL · On-site · Full-time · Posted Jun 23, 2026
About the job
Manages client audit and billing operations, analyzes freight cost data, and works across teams to improve automation and customer experience.
What you'll do
- Oversee client audits and identify improvements to the internal application and audit automation.
- Analyze freight cost data, resolve carrier billing discrepancies, and support billing disputes, claims, and exceptions.
- Partner with Customer Success, Product, and Engineering to improve processes and support client satisfaction and retention.
What they ask for
- Ability to collect data, analyze results, and draw valid conclusions.
- Strong problem-solving skills and attention to detail.
- Excellent written and spoken communication skills.
Nice to have
- Previous operations, customer service, or account management experience in logistics or transportation.
Pay
$60,000 to $70,000 annually (base salary)
Model-written summary · the original posting is authoritative