Loop (loop.com)
Client Operations Delivery Manager
$150K–$170K
Chicago, IL · On-site · Manager · Full-time · Posted Sep 21, 2026
- Experience
- 5–7 years in SaaS, logistics, technology, consulting, or related fields; examples of progression and growth.
About the job
Leads a small customer operations team while building audit workflows, reporting, operational models, and automation to improve service and scale operations.
What you'll do
- Build and maintain audit workflows, reporting, and operational models to track performance, spend, throughput, and cycle time.
- Support automation and refine standard operating procedures to reduce manual reviews and improve accuracy.
- Partner with product, engineering, Customer Success, and Implementation to address operational pain points and support consistent customer experiences.
What they ask for
- Experience managing or mentoring others in customer operations, support, technical support, or related fields.
- Comfort with data and reporting tools such as SQL, Excel/Sheets, and BI tools like Superset.
- Strong verbal and written communication skills for customer and technical stakeholder interactions.
Nice to have
- Experience using AI tools such as ChatGPT or Claude to speed up daily workflows.
Pay
$150,000 to $170,000 annually (base salary)
Tools
SQL, Excel/Sheets, Superset, ChatGPT, Claude
AI focus
Use AI tools such as ChatGPT and Claude to speed up daily workflows, including analysis and communication; support automation initiatives that reduce manual review work and improve accuracy.
Model-written summary · the original posting is authoritative