Loop (loop.com)
Senior Customer Success Manager
$130K–$165K
New York, NY +2 · On-site · Manager · Full-time · Posted Oct 22, 2026
- Location
- New York, NY
San Francisco, CA
Chicago, IL - Experience
- 6+ years of relevant Customer Success, Account Management, or similar roles.
About the job
Own strategic enterprise and global customer accounts, driving retention, expansion, executive partnerships, and measurable supply-chain ROI.
What you'll do
- Manage enterprise and global accounts, including renewals and expansion opportunities in partnership with Sales.
- Advise senior stakeholders and lead Executive Business Reviews focused on ROI and recommendations.
- Translate data into operational improvements and collaborate across teams to deliver customer outcomes and influence product direction.
What they ask for
- 6+ years of relevant Customer Success, Account Management, or similar experience.
- Proven track record owning renewals and driving expansion, with clear examples.
- Experience managing enterprise and/or global accounts with complex stakeholders.
- Strong executive presence, analytical skills, communication, and ability to work autonomously.
Nice to have
- Experience in logistics/supply chain, B2B SaaS, or payments.
Pay
$130,000 to $165,000 annually (base salary)
Model-written summary · the original posting is authoritative