Lorikeet
Forward Deployed Product Manager
New York City (US-Onsite) · On-site · Manager · Full-time · Posted Oct 25, 2026
- Experience
- 2+ years owning customer outcomes; role backgrounds include account management, customer success, consulting, implementation, product, or operations.
About the job
Own customer deployments and growth accounts for Lorikeet’s AI customer-support product, building and improving Concierge workflows and driving measurable customer outcomes.
What you'll do
- Lead customer deployments, align teams and engineers on priorities, and define success.
- Manage post-launch account performance, product usage, retention, and growth; identify expansion opportunities.
- Investigate customer problems, build and deploy improvements, train customer teams, and relay recurring product needs to Product.
What they ask for
- 2+ years owning customer outcomes in account management, customer success, consulting, implementation, product, or operations.
- Experience earning senior customer leaders’ trust and growing accounts.
- Experience building things with AI and ability to investigate issues using API docs, conversation logs, and usage data.
- Experience helping customers or colleagues achieve value from a complex product.
Nice to have
- Experience in fintech, healthcare, or another regulated industry; shaping product roadmaps using customer evidence.
- Experience deploying an AI product and tying it to a measurable business outcome.
Tools
Concierge, Coach, Claude Code, API
AI focus
Build, test, and deploy AI customer-support agents and workflow improvements; investigate issues with AI tools and help customers build and improve Concierge.
Model-written summary · the original posting is authoritative