Lorikeet
Forward Deployed Product Manager
US - Remote · Remote · Manager · Full-time · Posted Oct 25, 2026
- Experience
- 2+ years owning customer outcomes; titles and listed functional backgrounds are alternatives.
About the job
Own customer deployments and growth accounts for Lorikeet’s AI customer-support product, building and deploying improvements while driving adoption, retention, and expansion.
What you'll do
- Lead customer deployments, aligning customer teams and engineers on priorities and success measures.
- Own post-launch account outcomes, including product performance, usage, retention, and growth; identify expansion opportunities.
- Investigate, build, test, and deploy product improvements, and share recurring customer problems with Product.
What they ask for
- 2+ years owning customer outcomes in account management, customer success, consulting, implementation, product, or operations.
- Experience earning senior customer leaders’ trust and growing accounts.
- Experience building things with AI.
- Ability to investigate API docs, conversation logs, and usage data, and help customers realize value from complex products.
Nice to have
- Experience in fintech, healthcare, or another regulated industry.
- Experience shaping a product roadmap with customer evidence or deploying AI tied to measurable business outcomes.
Tools
Concierge, Coach, Claude Code, API
AI focus
Deploy and improve AI agents that handle complex customer-support interactions; use AI tools to investigate issues, test changes, and ship improvements.
Model-written summary · the original posting is authoritative