Lorikeet
Senior Forward Deployed Product Manager
New York City (US-Onsite) · On-site · Manager · Full-time · Posted Oct 25, 2026
- Experience
- 6+ years; experience may be in account leadership, product, consulting, a forward-deployed role, or as a founder.
About the job
Own deployments and outcomes for strategic enterprise accounts, building and deploying Concierge improvements, growing customer usage, and identifying expansion opportunities.
What you'll do
- Lead customer deployments, aligning executives and engineers on priorities and success measures, and guide the product through procurement, security, and legal reviews.
- Own post-launch account performance, usage, retention, and growth; investigate, build, test, and deploy product improvements.
- Coach Forward Deployed Product Managers, create playbooks, and bring evidence-backed customer problems to Product through resolution.
What they ask for
- 6+ years owning high-stakes customer outcomes in account leadership, product, consulting, a forward-deployed role, or as a founder.
- Experience building trusted executive relationships with enterprise customers and growing accounts through renewals and expansions.
- Experience at a startup or scale-up and building things with AI.
- Ability to investigate API docs, conversation logs, and usage data to diagnose problems.
Nice to have
- Experience in fintech, healthcare, or another regulated industry; shaping a product roadmap with customer evidence.
- Experience deploying an AI product and tying it to a measurable business outcome.
Tools
Concierge, Coach, Claude Code, API
AI focus
Build and deploy AI customer-support agents and improvements, investigate issues using Coach and Claude Code, and connect deployments to customer outcomes.
Model-written summary · the original posting is authoritative