Lorikeet
Senior Forward Deployed Product Manager
US - Remote · Remote · Manager · Full-time · Posted Oct 25, 2026
- Experience
- 6+ years owning high-stakes customer outcomes; stated alternatives include account leadership, product, consulting, a forward-deployed role, or founder experience.
About the job
Lead deployments and strategic accounts for Lorikeet’s AI customer-support product, improving customer outcomes and growing usage and expansion.
What you'll do
- Lead customer deployments, aligning executives and engineers on priorities and success measures; guide the product’s implementation and ship production improvements.
- Own strategic accounts after launch, including product performance, usage, retention, renewals, and expansion opportunities.
- Identify recurring customer problems, advocate for product fixes, and coach FDPMs through playbooks and tools.
What they ask for
- 6+ years owning high-stakes customer outcomes in account leadership, product, consulting, a forward-deployed role, or as a founder.
- Experience building executive relationships at enterprise customers and growing accounts through renewals and expansions.
- Experience at a startup or scale-up and building things with AI.
- Ability to investigate issues using API docs, conversation logs, and usage data.
Nice to have
- Experience in fintech, healthcare, or another regulated industry.
- Experience shaping a product roadmap with customer evidence or deploying AI tied to measurable business outcomes.
Tools
Concierge, Coach, Claude Code, API
AI focus
Deploy and improve AI customer-support agents, investigating issues and shipping changes; work includes building AI products and tying deployments to customer and business outcomes.
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