Lovable
AI-Led Scaled Customer Success Manager
$118K–$160K
Boston +2 · On-site · Manager · Full-time · Posted Oct 28, 2026
- Location
- Boston
San Francisco
New York City - Experience
- 6-8+ years; no stated alternatives.
About the job
Own a portfolio of scaled customers while building education, onboarding, and lifecycle programs that improve adoption and retention.
What you'll do
- Manage renewals, account health, risk, and customer outcomes across a book of scaled accounts.
- Design and deliver customer education, digital onboarding, lifecycle communications, and reusable programs.
- Measure program performance and share customer blockers, expansion signals, and success stories with internal teams.
What they ask for
- 6-8+ years in Scaled Success, customer success, customer education, or post-sales roles, with direct renewal ownership and a strong retention track record.
- Experience designing and delivering one-to-many programs at scale across instructor-led and self-serve formats.
- Strong written and presentation skills.
- Data fluency: form hypotheses, instrument programs, and use results to decide what scales.
Nice to have
- Experience in a consumption/credit-based pricing model, PLG-to-enterprise motion, or developer/builder-adjacent products.
Pay
$117.5K – $159.5K USD base salary
Tools
Lovable, email, in-app guides, Slack
AI focus
Use AI to extend reach and automate workflows; prototype with modern tools, including Lovable.
Model-written summary · the original posting is authoritative