Lovable
Product Experience Team Lead
$137K–$184K
Boston · Hybrid · Full-time · Posted Mar 30, 2026
- Experience
- 3+ years in B2C/B2B support or a customer-facing role; no separate leadership-years requirement stated.
About the job
Lead Lovable’s Boston Product Experience team, develop its specialists, scale support operations, and build AI-powered systems while handling complex user escalations in the Americas.
What you'll do
- Lead, coach, and performance-manage full-time PX specialists and part-time student specialists; maintain team quality and career development.
- Build AI-powered support systems and operational processes for coverage, scheduling, QA, playbooks, and enablement.
- Handle complex US user escalations and relay customer feedback to product and engineering, collaborating with the Stockholm team.
What they ask for
- 3+ years in B2C/B2B support or a customer-facing role.
- Experience leading or coaching a team and developing people.
- Experience running a complex operation with processes, schedules, and metrics.
- Based in Boston or willing to relocate; role is in-office.
Pay
$137K – $183.5K (base salary)
AI focus
Build and improve AI-powered, agentic support systems that resolve issues, surface product signals, and increase support capacity without proportional headcount growth.
Model-written summary · the original posting is authoritative