Lowe's
Director, Digital Fulfillment
Mooresville, NC (SSC) 1999 · In-Office · Director · Full-time · Posted Sep 10, 2026
- Experience
- 10 years in 2 or more listed disciplines; 6 years of demonstrated business results and people leadership. Preferred: 5 years of retail, online, and/or ecommerce experience.
- Education
- Bachelor’s degree in business, marketing, engineering, user experience, retail operations, or related field or equivalent years of experience in lieu of education requirement, if applicable.
About the job
Leads Lowe’s digital fulfillment strategy and execution, improving customer-facing fulfillment choices, promises, and performance across pickup, delivery, shipping, and returns handoff.
What you'll do
- Set strategy and oversee implementation, process improvement, and release readiness for digital fulfillment capabilities.
- Manage fulfillment performance and cross-functional partnerships to improve conversion, promise accuracy, reliability, customer satisfaction, and profitable growth.
- Lead and develop a global team operating in the US and India; establish development standards and performance targets.
What they ask for
- Bachelor’s degree in a related field or equivalent years of experience in lieu of education requirement, if applicable.
- 10 years of experience in 2 or more of: user experience, creative design, project management, product management, business analysis, program management, retail merchandising, online or product marketing.
- 6 years of demonstrated delivery of business results and people leadership.
Nice to have
- Master’s degree MBA or equivalent advanced field.
- 5 years of retail, online, and/or ecommerce experience.
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