Lowe's
Market Delivery Manager - XDT
Twinsburg, OH (XDT) 3964 · Manager · Full-time · Posted Sep 10, 2026
- Experience
- 7+ years of relevant experience with a Bachelor’s Degree, or 9 years with an H.S. Diploma.
- Education
- Bachelor’s Degree in Operations, Supply Chain, or related field; or H.S. Diploma.
About the job
Leads market-level home delivery operations for Lowe’s, coordinating teams and delivery partners to improve customer satisfaction, service quality, and operational performance.
What you'll do
- Oversees an Administrative Service Associates team and manages customer escalations, issue resolution, and continuous improvement.
- Coordinates the XDT Network across 3PL providers, distribution centers, and stores; coaches partners and resolves delivery claims and complaints.
- Reviews productivity, quality, and financial metrics; develops corrective actions and communicates performance opportunities.
What they ask for
- Bachelor’s Degree in Operations, Supply Chain, or a related field and 7+ years of relevant experience; or H.S. Diploma and 9 years of relevant experience.
- Extensive knowledge of Home Delivery Operations and processes.
- Knowledge of financial statements and plans, including analyzing variances and creating corrective actions.
- Ability to lead others, solve problems, manage change, and handle multiple tasks in a fast-paced environment.
Model-written summary · the original posting is authoritative