Lowe's
Market Delivery Support Specialist
Atlanta North, GA (XDT) 3965 · In-Office · Full-time · Posted Sep 16, 2026
- Experience
- 1-2 years in customer service or support roles.
About the job
Supports customers and operational partners by resolving delivery and order issues, coordinating claims, and helping ensure accurate, on-time home deliveries.
What you'll do
- Handle customer inquiries, feedback, escalations, and order changes; monitor cases and work to resolve issues.
- Coordinate with stores, vendors, distribution centers, and 3PL partners on inventory, deliveries, and claims.
- Maintain case and order documentation, manage delivery alerts and claims, and pursue “Save the Sale” opportunities.
What they ask for
- 1-2 years in customer service or support roles.
- Ability to read, write, and perform basic math skills.
- Strong interpersonal and problem-solving skills.
- Proficiency in Microsoft Office Suite.
Nice to have
- Experience with inventory, processing returns, and communicating with vendors.
- Exposure to logistics or home delivery operations.
Tools
Microsoft Office Suite, case/order management systems, Lowe’s claims portal
Model-written summary · the original posting is authoritative