Lowe's
Market Delivery Support Specialist
Nashville, TN (XDT) 3978 · In-Office · Full-time · Posted Sep 10, 2026
- Experience
- 1-2 years in customer service or support roles.
About the job
Supports customers and delivery operations by resolving inquiries and claims, managing orders, and coordinating with stores, vendors, and logistics partners.
What you'll do
- Resolve customer issues and escalations, manage cases and alerts, and communicate to improve the delivery experience.
- Process order changes and delivery updates; coordinate inventory integrity and on-time delivery with stores, vendors, distribution centers, and 3PL partners.
- Manage customer and cargo-related claims, including entering property-damage claims and tracking them through resolution.
What they ask for
- Ability to read, write, and perform basic math skills.
- Strong interpersonal and problem-solving skills.
- Proficiency in Microsoft Office Suite.
Nice to have
- Experience with inventory, processing returns, and communicating with vendors.
- Exposure to logistics or home delivery operations.
Tools
Microsoft Office Suite, case/order management systems, Lowe’s claims portal
Model-written summary · the original posting is authoritative